Cairo, Egypt, July 12, 2014 –International Standards Certifications (ISC), a full scope JAS-ANZ accredited certification body, announced Raya Data Center as the first data center service provider in Egypt to be awarded the ISO 20000 certification.
"This certification is an affirmation of the Raya Data Center’s team excellence as well as our commitment to deliver seamless customer support services to our customers. Customers can be sure that we continuously improve and maintain the high quality of our service delivery processes so they can concentrate on doing their core business and let us handle their threat concerns,” said Reem Asaad, Raya Data Center CEO.
The ISO/IEC 20000 – 1:2011 certification is proof that Raya Data Center demonstrates industry best practices and continuously monitors and improves the quality of its service and support functions for effectively delivering managed services to meet business and customer requirements.
“During my audit with Raya Data Center, I observed several key differentiators that confirmed the company’s deserved recognition for the ISO 20000 certification to an unusual extent. Their depth of knowledge for the certification requirements was above average and the implementation of each module was exceptional, my interaction with their enthusiastic employees at all levels was a pleasant experience where they demonstrated an excellent skills set to generate reports 'on the fly' and showed that they fully understand their customer requirements. Finally, the company’s dedication to close identified gaps during the audit by extending their working hours indicated their seriousness about maintaining a culture of ‘service quality improvement',” said Sudarshan Mandyam , Global Program Manager - ISMS, SMS & BCMS, International Standards Certifications (ISC), Sydney, Australia (Head Office).
It is worth mentioning that Raya Data Center’s awarding of the ISO 20000 certification is due to the company’s adherence to IT service excellence supporting the provision of its services: Managed Hosting, Co-Location, Cloud Computing, Disaster Recovery, Professional Services, and IT Outsourcing Services to customers inside and outside Egypt.