Minister of Communications Inaugurates Raya Contact Center’s New Delivery Site in Hurghada, Egypt.
In 2016, Egyptian Minister of Communications and Information Technology, Eng. Yasser El Kady, and Raya Holding Chairman and CEO, Mr. Medhat Khalil, and Red Sea Governor General Ahmed Abdullah along with the management team of Raya Contact Center, inaugurated Raya Contact Center’s new delivery site in Hurghada, Red Sea governorate. The new delivery site is located in Hurghada’s downtown district. Raya has strategically decided to expand its Operations in Egypt to a Tier 2 City. Hurghada is the Capital of the Egyptian Riviera on the Red Sea, one of the major tourist destinations in Egypt, and is 4-5 hours away from Cairo. The site is located in downtown Hurghada with access to all modes of public transportation. It is a 4 floor building with a total capacity of 600 seats.
The building is equipped with the latest infrastructure and technology, video conferencing facilities and wireless network access. The building encompasses high state-of-the-art security features including digital, fire-fighting, access control and 24-hour manned security to ensure the safety and security of all employees, company assets and business resources. The location will be offering Arabic and English support for the Middle East and GCC markets in addition to other European languages including German and Russian to support the European market. Raya’s focused processes from the Hurghada site will include Customer Support, Order Management, and Technical Support services for the telecom, fast food, white goods, travel and the public sector.